The Toronto Cyclists Union is working with Transportation Services and Public Works and Infrastructure to connect cyclists to the 311 City hotline.

Potholes, cracks, faded bike lanes, blocked bike lanes, dips, recessed manholes, misaligned sewer grates, gravel, sand, broken glass, debris, crevices, slippery steel plates, trenches, bumps, missing bike signs, uneven pavement, and snow clearing: Call 311 for all your Good Road Needs!

The goal of this campaign is to help ensure a more rapid response to reported road repairs that are essential to keeping cyclists safe on their daily trips throughout the city.

We encourage all concerned cyclists and citizens to use 311 to courteously report any surface hazard - this includes potholes, debris or glass on the street, and utility or construction crews that might be blocking the bike lanes while they work.

IMPORTANT Telephone Instructions

You can call hazards in to 311 and speak with an operator. Please be courteous and remember that the person on the phone is there to help take your report. In order for the Toronto Cyclists Union to track the City's response rate, make sure you mention that you are calling on behalf of the "Bike Union", ask that this be noted, and take down the service number. It's as simple as that and you should see results in a week or so!

We want to help the City proactively ensure safe conditions for cyclists, but need your eyes to make sure it happens!

We're working with Transportation Services to have Public Works respond quickly to problems on the Bikeway Network. Please keep us informed if your requests are NOT being attended to in a timely fashion by emailing info@bikeunion.to - with '311 Report' in the subject heading.

Status tracking
311 Toronto uses state-of-the-art technology to track requests for service. Where applicable, callers making a service request will be given a reference number that they can use to track the progress of their request through to completion. The list of track-able services will continue to grow as the 311 operation expands.

Performance reports
311 will publish regular reports that provide statistics about the number of calls answered, first-call resolution (calls that are answered by 311 customer service representatives without needing to transfer the caller to another City division) and other service measures.

The City will use the data from the 311 calls and service requests to plan, forecast and budget for improved service delivery.

Please note the new Feb, 2010 'Pavement degradation Fee' that will now be imposed on Utility companies who make cuts/repairs to services on new roads.

The Toronto Cyclists Union would like to thank the San Francisco Bicycle Coalition for their guidance and demonstrated success with their 311 - Good Roads Campaign.